Scope of this Policy and Who We Are
FlokiFi includes labels and divisions that are part of FlokiFi, such as FlokiFi Locker and any other products that launch under the FlokiFi umbrella. This Privacy Policy applies to all FlokiFi labels and divisions. Please read this Privacy Policy carefully. The Services also are subject to our Limited Software Warranty and License Agreement (“EULA”), Terms of Service, and any other policies included in our Services. This Privacy Policy supplements privacy disclosures provided with your software product and from your console manufacturer.
Information We Collect and Our Lawful Bases for Processing
You provide us with information directly, such as when you set up an account with us. We also collect information about you and your activity when you use our Services – whether through the gaming consoles, computers, mobile devices, in-game applications, software platforms, third party social or gaming networks. We may use online tracking, such as cookies and similar technology, to collect information, when you share in-game content with friends, or connect to our Services, and we collect information from third parties (such as advertising networks and external business partners).
The types of information that we collect depend on how you use the Services and interact with us. You can control the personal information we collect from you unless we need it for the requested activity (e.g., to provide the Services you’ve requested or purchased, to confirm who you are, or to participate in an event). We will let you know when information is necessary.
Cookies and Similar Technology
Cookies are very small text files that companies place on your device when you visit or use some sites, applications, or other web-based services to help identify a computer, browser, or device. We use cookies, web beacons, Internet log files, and similar tracking technologies (ours and from third-party providers) to allow our Services to function; maintain your preferences and settings; provide enhanced features; analyze how users use our Services; combat fraud; prevent violations of our EULA and policies; and to provide you with targeted advertising based on your interests. If you choose to provide us with information, it may be linked to the information collected by cookies and similar technologies including advertising cookies. Our system may not respond to Do Not Track requests or headers from some or all browsers. The Manage Your Account, Communications, and Data section below provides additional information about our use of cookies and similar technologies and your ability to manage cookies You may also use the cookie preference tool, where available, or visit the cookie policy posted on the Service for more information.
How We Use Information
We use the information we collect from and about you within FlokiFi for a variety of business purposes including to: provide the Services; fulfill orders and requests; analyze and improve our Services and our business; communicate with you; respond to questions or technical problems; develop internal marketing and demographic studies; provide support and security for our products; and as more fully described in this Privacy Policy.
We also use your information within FlokiFi for commercial purposes, including: send you and similar consumers direct marketing and online / social media advertising from FlokiFi and our business partners, including use of demographic information; for other purposes identified when you provide your information; or otherwise with your permission. We may further use your information as permitted by law.
When We Share Information
As detailed in this Privacy Policy, we share your information with our vendors that perform support and other services in connection with the Services; advertising service providers and advertising partners that enable us to conduct and display advertising on the Services and third-party sites, mobile applications, or social media services; and with third parties for collaborative offerings, legal and safety purposes, in connection with the sale or transfer of a business or asset, for use in aggregate or anonymous form, and for other purposes with your permission.
Manage Your Account, Communications, and Data
We provide several options for you to manage your Service account, communications you receive from us, and how we use your information. These include through the settings in your Service account; utilizing email unsubscribe and deletion tools; opting out of interest-based ads; and, depending on your location, making a data request or exercising your right to object to our use of your personal information. This can include, in some countries, a right to object to our use of your data. Additional information about California user rights are available in the Your California Privacy Rights section below.
Your California Privacy Rights
This section provides information for California residents. FlokiFi may require proof of California residency before responding to requests made under this section.
The term “personal information” as used in this California Privacy Notice means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. “Personal information” does not include any publicly available, deidentified, aggregated or anonymized information. We collect personal information about California consumers for a variety of business reasons as indicated in the chart below. Please note the specific pieces of personal information we may collect about you can vary depending on the nature of your interactions with us.
We will only retain your personal information for as long as is needed for the purpose(s) for which it was collected and other permitted purposes, including retention of personal information pursuant to any applicable contract, law or regulation. Our retention periods vary based on business, legal and regulatory needs.
California residents may submit requests relating to your personal information as described below by submitting a request by email to privacypolicy@floki.com. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with any of the requests described below. To verify your identity, we may require you to provide certain information we are likely to already have on-file about you based on the type of relationship you have with us. If you exercise your right to request specific pieces of your personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.
You have the right to request that we delete your personal information. Following receipt of a verifiable request, we will let you know what, if any, personal information we can delete from our records. If we cannot delete all of your personal information, we will let you know why.
Data Retention
We retain your information while your account is active, as needed to provide you Services, or to administer our Services. If you wish to cancel your account or request that we no longer use your personal information to provide Services to you, contact us as identified in the Manage Your Account, Communications, and Data section above. If your account is inactive, we will maintain your account for the length of time for which we reasonably expect you to reengage with our Services. After such period, we will delete personal information, including your email address and log-in credentials, and you may no longer be able to access your account. We will notify you before we delete your account information so that you have the opportunity to keep your account active. We may still retain some of your personal information in our files for a reasonable period of time to resolve disputes, enforce our EULA or Terms of Service, administer our services, comply with technical and legal requirements, and/or other constraints related to the security, integrity, and operation of our Services, after which we will take steps to delete or archive your personal information.
Children’s Privacy
Generally, we direct our Services to a general audience, and we do not knowingly collect personal information from children under 13 years old (or older, if applicable law provides for different protections). We may direct certain Services to an audience of all ages—including children. For these Services, we may restrict the collection of personal information on the Services from anyone, apply an age gate allowing children to use the Services while restricting the collection of personal information on the Services from children, or get a parent’s permission to collect personal information from children. If we become aware that a child has provided personal information without a parent’s permission, we will promptly delete this information. We encourage parents to instruct their children to never give out their real names, addresses, or phone numbers, without permission, when using the Internet.
Data Security
We follow generally accepted industry standards and maintain appropriate safeguards to help protect the security, integrity, and privacy of the information we collect about you. These security measures are designed to protect against the accidental or unlawful destruction, loss, misuse, alteration, and unauthorized disclosure of, or access to, the information under our control. However, no system can be 100% secure and we cannot guarantee our security measures.
International Transfers
We and our vendors may process, transfer, and store information about you in connection with the Services in the United States and other countries that may not have data protection laws equivalent to the country where you reside. We take steps to apply appropriate safeguards when we transfer that information.
Other FlokiFi Terms, Third-Party Terms, and Links to Other Sites
Use of our services and products may be subject to other terms and disclosures provided by us, console manufacturers, and other partners, including: (i) the EULA that accompanied your purchase; (ii) our Terms of Service; (iii) other terms and disclosures made available to you by us or third parties. We are not responsible for practices on third-party sites that may be linked to the Services.
Public Postings
If you share personal information, post an image or video, or provide other content in public forums such as on a message board, chat room, comment field, or profile page, other people can view, collect, and use that information. If your user name or ID contains your real name, then you acknowledge that your name will be made publicly available on leaderboards and elsewhere as described in this Privacy Policy. Users of such public forums may be able to identify you, use the information to send you messages, or copy any of the images, video or content you have shared. There is no expectation of privacy or confidentiality on any of these public forums. You are strongly encouraged not to share your personal information in public forums or in your user name or ID. You are responsible for any information or content you publicly post using our Services.
Contact Us
If you have questions or concerns about this Privacy Policy or our practices, contact our Privacy Policy Administrator at FlokiFi; via email at privacypolicy@floki.com. If you are located in the UK, EU, EEA or Switzerland, please indicate that in your email, letter, or phone call; you may also have the right to complain to a data protection authority. To make a data request and depending on your location, submit a request to object, delete, restrict, correct, or receive a copy of the personal information collected about you by us, email privacypolicy@floki.com. We do not respond to support requests or other non-privacy related correspondence at this point of contact.
Changes to Privacy Policy
We reserve the right to make changes to this Privacy Policy. Please check back from time to time to ensure that you are aware of these changes. If we change this Privacy Policy in a material way, we will provide appropriate notice to you and, as appropriate, provide additional choices regarding such change. As permitted by applicable law, your continued use of the Services means that you accept these changes.